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Conflict Resolution and Student Grievances

Rackham Graduate School offers graduate students and postdoctoral fellows formal and informal dispute resolution services, provides resources and referrals, and can offer alternative resolutions in consultation with other offices as appropriate. All can expect confidentiality in a safe environment.

Policies

Rackham Academic Dispute Resolution Policy and Procedures

Rackham’s Academic Dispute Resolution Policy and Procedures are available to Rackham students who have a dispute or disagreement with faculty or staff about the equity and fairness of decisions or procedures that affect their academic standing, the conduct of their research, and progress toward the degree.

Statement of Student Rights and Responsibilities

The University has established a Statement of Student Rights and Responsibilities that sets forth the values of the University community, describes the types of behaviors which violate those values, and establishes a process for resolving allegations of misconduct. In addition, the various schools and colleges have their own standards of academic and non-academic conduct. These are called Honor Codes, Policies on Academic Dishonesty, or Grievance Procedures. Regardless of their titles, these policies are published in each school or college’s Bulletin. The procedures for settling grievances and the kinds of grievances allowed varies from school to school. If you have a complaint, be sure to check with your school or college’s Dean’s Office or Student Services Office to see what procedures you should follow to file your grievance as soon as possible in case there is a time limitation on the process.

Where to Go for Help

Resolution Officer for Graduate Students and Postdoctoral Fellows

The Rackham Resolution Officer provides a safe and confidential environment to discuss concerns, and advises faculty, postdoctoral fellows, staff, and students on matters related to emergencies, crisis situations, disputes, and student conduct violations. The Resolution Officer also provides information about Rackham Graduate School and University policies and procedures, makes referrals, and offers resources when appropriate.
Phone: (734) 764-4400
E-Mail: RackResolutionOfficer@umich.edu

Office of the Ombuds

The University Ombuds office is a safe place where student questions, complaints, and concerns about the functioning of the University can be discussed confidentially. Rather than being an advocate for either side in a dispute, the Office of the Ombuds serves as an impartial advocate for fair and consistent treatment. Through informal dispute resolution services, resources, referrals, and discussion of available options, the work of the Ombuds office may supplement more formal University-wide and unit-specific dispute resolution processes.

Office of Student Conflict Resolution (OSCR)

The Office of Student Conflict Resolution promotes a safe and scholarly community in which students navigate conflict in a peaceful, socially just, and self-reflexive manner. OSCR offers a spectrum of conflict resolution pathways that are educationally focused, student-driven, community owned, and restorative in nature, which are adaptable to meet the needs of individuals experiencing conflict.

Office of Institutional Equity

The Office for Institutional Equity (OIE) provides programs and services for faculty, staff, and students to support diversity, inclusiveness, equal access, equitable treatment, and cultural understanding and competency. OIE provides training and consultation on achieving and supporting diversity in the workplace, on Americans with Disabilities Act issues, and on preventing and resolving discrimination and discriminatory harassment.