Technical Support

A Rackham website topic isn’t ranked on the Google search where it should be. Can this be changed?

No. Website rankings on the Google search are controlled by an algorithm created by the folks at Google, and cannot be changed by outside forces. For more information, please see…

What is Grad Tools?

The Rackham School of Graduate Studies at University of Michigan has assembled a special set of tools in the CTools environment to help Rackham doctoral students as they work toward…

Are URLs/web addresses case sensitive?

Yes. www.rackham.umich.edu/Admis/ is not equivalent to www.rackham.umich.edu/admis/.

Computer Resources

ITweb The Information Technology Central Services (ITCS) provides a searchable database of information and easy-to-read instructions on many of ITCS’s products and services. Online Campus Directory Directory information about students,…

Computing on Campus

From term papers to the Internet, you will find that computers play an important role in your education. U-M offers extensive computing resources for this purpose. Information Technology Services (ITS)…

CTools Quick Tutorial

Opening CTools Open this URL in your browser: http://ctools.umich.edu When you open this URL, you will arrive at a page that we call the CTools Gateway. This is not the…

Help with PDF Documents

PDF documents can be viewed in two ways: Click on the link to open the document in your web browser Save the document to your computer's hard drive, and open…

How can I update my contact information as an alumni?

You can update your home address, business address, telephone number, fax number, or e-mail address online: U-M Alumni Record Update Form You may also contact our office to update your…

How can I update my contact information?

You can update your home address, business address, telephone number, fax number, or e-mail address online: For Current Students Log in to Wolverine Access and select Student Business. In the…

I am using a PDF that can be filled out and submitted. Why can’t I save my information?

To save a filled-out PDF form, you generally need to have the Professional or Standard Edition of the Adobe Acrobat, and not just the free Reader.

The U-M Phone System

Using the Phone System University campus telephone numbers begin with a 565, 615, 647, 763, 764, 936, or 998 prefix, and are all located in the 734 area code. For…

What are the recommended browser/settings for viewing/using the Rackham website?

We recommend that you use Internet Explorer 7+ on a PC and Safari 1.3+ on a MAC. Several pages on the website also require that JavaScript and Cookies be enabled.

What version of Adobe Acrobat is recommended for viewing PDFs on the Rackham website?

We recommend Acrobat 6.0 and above for viewing Rackham PDFs. The Acrobat Reader program can be downloaded for free at http://www.adobe.com/.

What version of Microsoft Office is Rackham using?

Rackham is currently using Microsoft Office 2003 for PC and Office X for Mac.

When I click a link to a pop-up window, it does not open. Is there something wrong with the link?

When I click a link to a pop-up window, it does not open. Is there something wrong with the link?

Why are there obsolete links on the Rackham Google search?

Google indexes files on the Rackham website (and the web in general) on an automated schedule independent from our own update schedule. So although we may have removed a page,…

Why do the web submission forms have a “confirm” box that must be checked before submitting data?

Many of our web submission forms have a "confirm" box to prevent users from accidentally submitting their data before they are ready to do so. Some internet browsers (including Internet…

Why is the right-hand side of the page being cut off when I print the website?

If the right-hand side of the website is being cut off when you print the website, increase your print margins. Under the "File" menu, select "Page Setup." Reduce the values…

Wireless Connection in Rackham Building

Connecting to U-M Wireless Network You will need to be in a location where the U-M Wireless Network is available. Insert your wireless card (unless the wireless card is built-in)…